iPhone® X and above do not have a visible LDI.Pay special attention to the LDI if the battery is swollen. Liquid damage can also cause batteries to swell.Unauthorized third-party repairs void the warranty and may remove the LDI. Missing or tampered with: The device is out of warranty.Pink or red: The device has come been exposed to liquid.White: The device does not show evidence of liquid damage.The location of the LDI varies depending on the device, but it's generally inside the SIM slot or underneath the removable battery.The indicator is white when it's new, and it turns pink or red when it contacts water. Mobile devices have a Liquid Damage Indicator (LDI) to show if the device has contacted any liquids. If the screen is damaged and you're enrolled in T-Mobile Device Protection or Protection, see how to process a claim. Scratches and scuffs can occur from normal use and can be accepted.Įxamples of devices with chips, cracks, or distorted screens Chipped or cracked.Screen replacement or repair through an unauthorized third-party.Not readable, pixelated, or distorted display.Cracks or chips in glass that is connected to the screen (including edges).Screen damage includes hairline cracks that are difficult to see. Tilt the device under good lighting conditions and inspect it at multiple angles. When inspecting a screen, remove any screen protectors and cases first.Screen damage (LCD or display damage) voids all warranties and can't be accepted. Device turns on (Not required for buyer's remorse or warranty exchange).There are four main things to check on your device. If T-Mobile ships you a warranty replacement directly to your home address, you must use the included prepaid mailing label to ship your device back.If there's damage, we will inform you of your options. If the device was sent for in-store pickup, we will conduct a device condition check.(Prepaid customers will have the defective device shipped back instead.) Returning a device through Retail If it’s damaged, you may receive a reduced trade-in value or be required to pay a fee on your bill statement. The warehouse will check the device condition when we receive it. If you have other Device Protection, you may place a claim to replace your damaged device.If you have Protection, you may place a claim to repair or replace your damaged device.Trade-ins with screen damage may receive partial value but they don’t qualify for promotions.See your program terms & conditions for details. JUMP! ®, JUMP on Demand®, and Trade-In devices with damage will be assessed at a lower value or require a fee.T-Mobile can't process returns or warranty exchanges for devices that don't pass the condition check.The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Just ask for a free diagnostic to know the cost of repair. With our lowest price guarantee and a 180 day hassle-free warranty, we make sure that you receive the best in class service.ĭo not hesitate to visit your nearest iFixScreens store, incase you are looking for a local repair store for services like, Apple Watch repair, Cellphone repair, Charging port repair, Desktop PC repair, Nintendo Switch repair and also services like data recovery, Virus removal or OS update. Some of our top-selling services include iPhone screen repair, iPhone battery replacement, iPhone back glass repair, Samsung galaxy screen repair, Samsung galaxy battery replacement, iPad screen repair, MacBook repair, and Play Station repair. Across all of our stores, you can experience our exceptional quality and express services for all your device repair needs. From iPhone repair to gaming console repair, iFixScreens has been the preferred local repair store for our customers in New York, Georgia and Florida markets.
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